Update sugarsync

Identified - Our engineers have identified the cause of the connection issue for a subset of our customers and are implementing a fix. Oct 6 , PDT. We can confirm that existing stored data is safely stored. Unfortunately, we do not have an ETA yet and appreciate your patience during this extended service interruption.

Oct 5 , PDT. Update - We are continuing to investigate the connection issue for a subset of customers and are diligently working to implement a fix. We can confirm data is NOT affected with the current connectivity issue. Oct 4 , PDT. Update - Some users are still unable to connect to SugarSync or log into the web site. The desktop and mobile apps may also be affected. We are currently investigating the issue and thank you for your patience.

Investigating - Some users are still unable to connect to SugarSync or log into the web site. The desktop app may also be affected. Identified - We have implemented a fix allowing most users to re-connect and login to the website.

Some users may see intermittent connection issues while our team is still working to deploy a permanent fix. Oct 1 , PDT. Update - We are continuing to investigate this issue and will continue to update our status page. We hope to be able to implement a fix soon. Update - Our engineers are still investigating an issue causing some users from being unable to connect to SugarSync or log into the website and hope to implement a fix soon. Sep 30 , PDT.

Investigating - Some users are unable to connect to SugarSync or log into the web site. We are currently investigating the issue.

Get Updates Via Email. Subscribe to Incident By subscribing you agree to our Privacy Policy. Uptime over the past 90 days. View historical uptime. SugarSync website Operational 90 days ago. Desktop app Operational 90 days ago. Our network engineering team took a look at both short-term and long-term options. We would like to share with you our first phase of improving the SugarSync platform. While outages can, and do, occur from time to time, the severity of this one merits additional disclosure and an assurance that we continue to improve the processes and systems involved in an effort to avoid this sort of outage from occurring again.

We are intentionally describing the event in a relatively straightforward manner as to be accessible to everybody. We are aware that … Read More. On February 18, SugarSync experienced a hardware failure that caused a significant network outage in our primary datacenter. As a result, our website and applications are temporarily down until further notice. Here are the primary points about the situation. First and foremost, we want to assure you that all customer data is safe , and that this is not the result of … Read More.

Catalina is now supported by the latest SugarSync 3. Learn more here. If everything goes as planned, we will be releasing the update next week. Please stay tuned for further updates. We will … Read More.

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